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Healthcare quality improvement, operational performance increasing, patient satisfaction: such are the challenges of the hospital sector in Morocco and elsewhere. To tackle those challenges, it is necessary to start by studying the patient pathway from the entrance to the exit of the hospital in order to detect problems that can affect the proper functioning of the hospital processes. In this context, this paper intends to reduce the patient waiting times and provides solutions to improve the performance of the medical staff and healthcare quality. For that, a modelling and simulation of the patient pathway within the mother-child hospital at Marrakech is proposed in order to better understand the demand, to highlight the need in terms of human resources, and also to detect different sources of waste present in the value chain. Then, we will discuss the simulation results, evaluate the operational performance of the hospital and propose solutions to improve it.
